Shipping policy

Shipping Policy

Thank you for visiting and shopping at Zoraventxila! We are committed to providing you with safe, secure, and efficient worldwide shipping services. Please find the details of our Shipping Policy below:

1. Order Processing Time
* All orders are processed and shipped within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
* You will receive another notification when your order has shipped. Please note that processing times may be slightly extended during high-volume periods, product launches, or major holiday seasons. If there is a significant delay in the shipment of your order, we will contact you immediately via email at huongheupel@gmail.com.

2. Shipping Destinations & Estimated Delivery Times
We offer international shipping to major countries and regions worldwide. The estimated delivery times (excluding order processing time) are as follows:
* Major Destinations (USA, Canada, UK, Australia, etc.): Estimated 7 - 15 business days.
* Rest of the World: Estimated 10 - 20 business days.

Note: Actual delivery times may vary due to custom clearance procedures, international flight availability, extreme weather conditions, or local postal efficiency.

3. Shipping Rates & Customs
We strive to keep our shipping fees transparent and straightforward:
* Free Shipping: We offer free standard shipping on all orders worldwide with no minimum purchase required.

4. Shipment Tracking
* Once your order has shipped, you will receive a shipment confirmation email containing your Tracking Number(s) and a tracking link.
* You can use this number to monitor your package's progress on our website or through global tracking platforms. Please allow 24 - 48 hours for the tracking information to update and become active.

5. Customs, Duties, and Taxes
* Zoraventxila is not responsible for any customs duties, import taxes, or brokerage fees applied to your order by your destination country.
* All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.). We highly recommend checking your local customs policies before placing an order.

6. Damages and Lost Packages
* If your package is lost in transit or arrives severely damaged, please contact our support team immediately at huongheupel@gmail.com.
* Please save all packaging materials and damaged goods, and include your order number along with clear photos of the damaged items in your email so we can quickly arrange a replacement or process a refund for you.